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Which credit cards do you
accept?
Can I cancel my order?
I canceled my order but I haven't received a
credit yet. How long do credits take?
Can I return an item that is damaged,
defective, or I just don't want?
What happens if the item I ordered is not
available?
Why was I charged sales tax on my purchase?
How long will it take to receive my order?
Can I have an order shipped to my P.O. Box?
Can I ship my order to a different address?
How are shipping charges calculated?
Which credit cards do
you accept?
Visa, Mastercard and Discover/Novus cards are accepted, as
well as debit cards which bear the Visa or Mastercard logo.
American Express is also accepted. Back to Top
Can I cancel my
order?
Yes, you can, as long as the item has not been received by the
vendor or shipped. If the order has already been sent to the
vendor we will attempt to cancel the order, but cannot
guarantee that the cancellation will be possible. If you do
receive an order that was canceled, accept delivery of the
item and call the Customer Service Center for return
instructions. Back to Top
I canceled my
order but I haven't received a credit yet. How long do credits
take?
We submit all requests for credits within 24 hours of receipt;
however, it may take 7-10 business days for you to receive
your credit. You should see this on your next credit card
statement or the following one, depending on where you are in
your billing cycle. Back to Top
Can I return an
item that is damaged, defective, or I just don't want?
If, within 30 days, you are not satisfied with your purchase,
we will replace the item or provide a credit for the full
merchandise amount less any shipping charges.
Merchandise returned without
authorization will be refused, and the carrier will charge you
freight in both directions. To avoid a restocking charge,
please return your merchandise in the original box and packing
materials, including all accessories and the owner's manual.
Do not destroy or discard original packing for 30 days. The
value of missing accessories will be deducted from the credit
amount of a return.
Refurbished merchandise can only be
returned if damaged or defective. Certain merchandise may
require manufacturer service first before return is allowed. Back
to Top
What happens if
the item I ordered is not available?
Our vendors ship products before the estimated delivery in the
vast majority of cases. On occasion, however, an order may be
delayed due to availability or other circumstances. In the
unlikely event there is a change or delay in filling your
order, we will notify you via phone, postal mail or email. We
know that this can be inconvenient, and we will offer you one
of the following alternatives as appropriate to your
situation:
Offer an ALTERNATE selection of equal
or greater value.
Offer a BACKORDER and new estimated
delivery. You can wait for the new delivery date, or cancel
for a full refund at any time prior to shipment.
CANCEL your order. We constantly
update our computer system with new information from our
vendors. On rare occasions new circumstances come to our
attention after the placement of your order. Therefore, we
reserve the right to cancel your order for a full refund at
any time. Back to Top
Why was I charged
sales tax on my purchase?
State tax is applied to an item if Cendant Corporation or the
shipping vendor conducts business in the shipping address
state. Back to Top
Shipping FAQs
How long will it
take to receive my order?
The standard shipping time for orders shipped via UPS ground
is 5-10 days, and promotional items should ship in 4-7 days.
Large items are shipped via common carrier (trucking company)
and may take up to 7-14 days to arrive. Back to
Top
Can I have an order
shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS,
and a valid street address is needed to ensure proper
delivery. If a P.O. Box is used as a shipping address, an
error message will appear when submitting the order. We also
cannot deliver to A.P.O., F.P.O. or foreign addresses. Back
to Top
Can I ship my
order to a different address?
Yes! When you place your order, just replace your address with
the address you want to ship your merchandise to, then
continue. Remember to use a street address, not a Post Office
Box, for any shipping address. Back to Top
How are shipping
charges calculated?
Shipping charges vary according to product type and
destination.
Because we do not warehouse all of
our items, your order may be shipped directly from one of our
hundreds of authorized vendors across the country. The
individual vendors ultimately determine the method of product
shipment. Therefore, we are not able to reduce shipping
charges for any reason. Most
products are shipped via UPS (because they offer package
insurance and excellent tracking software). Larger items are
generally shipped via common carrier, and require higher
shipping rates. Select products offer an express shipping
option. In most cases, this rapid delivery requires an
additional fee. Back to Top
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